Effective Date: August 09, 2012; Last Updated December 23, 2013.

In connection with your visit to the Farmer Bros. Co. website ( (the “Site”), we collect some information each time you visit. As such, we are required to make you aware that information is being collected and let you know what we plan to do with it. This privacy policy (this “Policy”) applies to information collected online by Farmer Bros. Co., its subsidiaries and/or divisions (though subsidiaries and divisions are sometimes referred to separately, Farmer Bros. Co. and its subsidiaries and divisions are collectively referred to as “Farmer Bros. Co.,” “us,” “our” and/or “we”). A list of our subsidiaries and divisions can be found below. This Policy applies only to our practices of gathering and disseminating information in connection with the Site and does not apply to any of our practices or conduct offline.

PLEASE READ this Policy before you use the Site. Your usage of the Site signifies that you have read and agree with all of the terms of this Policy, so please don’t use the Site if you don’t agree with any part of this Policy.

We reserve the right to update and revise this Policy at any time. We will post any new or revised Policy here, and you should review this Policy regularly to make sure that you are aware of its terms. You can determine if this Policy has been revised since your last visit by referring to the effective date and last updated date at the top of this Policy. If changes are significant, we may also notify you of such changes to this Policy by posting a notice on the home page of the Site and/or via the Personally Identifiable Information (described below) that you have provided to us, if any. Your use of the Site following such revision constitutes your acceptance of and agreement to the terms of this Policy as amended or revised by us, and the revisions will apply to the Personally Identifiable Information and Non-personally Identifiable Information (described below) collected on and after the date on which we post the revised Policy to the Site. We will keep prior versions of this Policy in an archive for your review upon request.

What information do we collect?

Non-Personally Identifiable Information

As soon as you navigate to the Site and continue to browse through the site, we automatically collect and store information about your visit such as: date and time of visit, duration of visit, type of web browser used, the operating system/platform you are using, your IP address, the web sites from which you linked to us and your CPU speed. We also may note whether and how you use the Site by recording site traffic patterns and “clickstreams.” This information allows us to track what visitors to the Site are looking at most frequently so we can recognize and deliver more of the desired features, products and services, and continually improve the performance and functionality of the Site. Unless prohibited by law, this Non-personally Identifiable Information may be combined with Personally Identifiable Information you have provided.

Personally Identifiable Information

Personally Identifiable Information is comprised of information including, but not limited to, your name; home or business address; email address; telephone number; other information that could be used to contact you via mail, in person, or online; details regarding your entity; and financial information; and employment history and other employment-related information..

Personally Identifiable Information may be provided by you to us in several ways, including but not limited to, when you contact us through the Site, create an account through the Site, and/or pay invoices through the Site.

In order to participate in the services provided by Farmer Bros. Co., you may be asked to provide Personally Identifiable Information. YOU DO NOT HAVE TO PROVIDE US WITH YOUR PERSONALLY IDENTIFIABLE INFORMATION TO BROWSE THE SITE, AND WE ONLY COLLECT PERSONALLY IDENTIFIABLE INFORMATION FROM YOU WHEN YOU VOLUNTARILY PROVIDE IT TO US.  YOU ARE NEVER UNDER ANY OBLIGATION TO PROVIDE YOUR PERSONALLY IDENTIFIABLE INFORMATION. However, if you do not provide Personally Identifiable Information, you may not be able to use certain features of the Site. When you do provide us your Personally Identifiable Information, you are authorizing us to use that information in accordance with the terms of this Policy.

We will retain Personally Identifiable Information about you for as long as we believe it is necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by applicable laws, rules and regulations.

How do we collect your Non-Personally Identifiable Information?

We may use a feature of your internet browser called a “cookie” (a small file automatically placed on your hard drive, which assigns you a unique, random number that acts as a sort of anonymous ID) to facilitate site navigation, internet sessions, and to maintain security. A cookie does not identify Personally Identifiable Information of a user; rather, it identifies the computer that a user uses to access the Site. A cookie cannot read data off of your hard drive. Cookies may be used to remember your personal settings, pre-fill forms for you, and to monitor your use of the Site to improve our services. We do not use cookies for any other purpose.

Most browsers automatically accept cookies, but you can disable the acceptance of cookies at any time by changing the preferences in your browser. If you choose to disable cookies on your browser, you may not be able to use some of the features or services offered on the Site. If cookies are enabled on your browser, you should assume that Non-Personally Identifiable Information is constantly being gathered by every website that you visit, including the Site.

How do we use the information?

Personally Identifiable Information

When you supply us with your Personally Identifiable Information, we will use it for the express purpose stated when we ask for such Personally Identifiable Information (e.g., to create an account you have initiated; or, if you apply for a job, we will use the Personally Identifiable Information provided to consider you for the position and to contact you regarding your appilcation). We may also use your Personally Identifiable Information to contact you regarding the Site or your account; to provide information about products or services that may be of interest to you; or to provide information regarding Farmer Bros. Co. and its subsidiaries and divisions, upcoming events, new products, and other general information about our products and/or services. See information below regarding how to opt-out of receiving such marketing communications regarding Farmer Bros. Co. and its subsidiaries and divisions.

We use financial information solely to process payments you initiate through the Site. We provide data encryption during the payment process. We only use and retain your financial information to complete payments you initiate. We do not retain your financial information after the transaction is complete. We only share your financial information with your credit card provider and financial institutions to process payments.

Non-Personally Identifiable Information

We collect Non-personally Identifiable Information in an effort to ensure that our Site will appear and function appropriately on your computer, to help us improve our Site, and so we may determine which website referred you to our Site. Your IP address is used to help identify you. See above for more information on how we use your Non-personally Identifiable Information.

Personally Identifiable Information and Non-Personally Identifiable Information

We may use both Personally Identifiable Information and Non-Personally Identifiable Information to help diagnose problems with the Site, to analyze statistical use patterns and demographic data, and to improve our Site.

Who will have access to the information?

Except in the limited circumstances stated in this Policy, we will not sell or otherwise transfer or disclose your Personally Identifiable Information to any unrelated third party. Farmer Bros. Co. reserves the right to share Personally Identifiable Information with its subsidiaries and divisions listed below in connection with marketing activities and maintenance and operation of the Site, or as may be legally required.

We may provide your Personally Identifiable Information and Non-Personally Identifiable Information to third parties that provide us with services to the extent necessary and appropriate, in our discretion, to perform certain marketing or Site related services (e.g., improving Site related services and features, direct mailings, etc.). These third parties are not authorized to use your Personally Identifiable Information or Non-Personally Identifiable Information for any other purpose and are required to keep the information confidential.

If you provide Personally Identifiable Information online in order to apply for jobs at Farmer Bros. Co., please note that you will be using and providing Personally Identifiable Information and Non-Personally Identifiable Information through websites owned and operated by Zip Recruiter and Monster, who are vendors we use to assist us with receiving online job applications.  We will be given all of the Personally Identifiable Information you provide as part of your online portfolio and as part of job applications you submit, and we will only use this Personally Identifiable Information to consider your application(s), contact you in response to your application, and as part of your personnel file if you are hired. When you submit information through the Zip Recruiter and Monster websites, please be aware that the Personally Identifiable Information and other information you submit through those websites and your use of those websites is subject to Zip Recruiter’s and Monster’s privacy policies and other terms and conditions of use.

We may transfer any and all Personally Identifiable Information and Non-Personally Identifiable Information to a third party (whether affiliated or not), in the event of a sale or transfer of assets or other disposition of all or any portion of our business.  In this event, Farmer Bros. Co. will, if allowed, use reasonable efforts to notify you when your Personally Identifiable Information and Non-Personally Identifiable Information is transferred to any third party under this paragraph by posting such notice on the Site, and/or by contacting you via the Personally Identifiable Information you have provided us, if any. Unless you consent otherwise, we will require the third party to agree to only use your Personal Information in accordance with the terms of this Privacy Policy, even after the transfer. But any new information you provide after the transfer will likely be subject to a new policy, and you should review that policy.

Notwithstanding anything to the contrary in this Policy, we may also use and/or disclose Personally Identifiable Information and Non-Personally Identifiable Information, to any third party, without your consent and without notice to you, if we believe we are legally obligated to do so; if we believe disclosure is necessary to protect, establish, or exercise our legal rights or defend against legal claims; or if we believe disclosure is necessary to protect our other customers or our employees, property, or business.

How is the information you collect secured?

We use commercially reasonable physical, electronic, and managerial security measures to assist in protecting against the loss, misuse, and alteration of Personally Identifiable Information that is under our control. This includes the use of firewalls, intrusion detection, encryption during transmission, password protections, vulnerability scans, and other security measures. Unfortunately, no data storage system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of our servers, the means by which Personally Identifiable Information is transmitted between your computer and our servers, or any Personally Identifiable Information provided to us or to any third party through or in connection with the Site.

What choices do you have?

If you choose to provide us with your contact information, we may contact you with offers for products and services that may be of interest to you. With each such offer you will be given the opportunity to opt-out of receiving future marketing notices. You may also opt-out of receiving future marketing notices by contacting us at  Even if you opt-out, we reserve the right to contact you for non-marketing purposes.

Can you update or correct your personal information?

If you have set up an account for job applications through Zip Recruiter or Monster, you may update or change your Personally Identifiable Information associated with your account by editing your account on those sites or by contacting Zip Recruiter or Monster.  You may update any Personally Identifiable Information you provided to us at any time by sending an email request to If you request that your Personally Identifiable Information be changed, we may still maintain your preexisting Personally Identifiable Information for purposes of record keeping and to comply with our retention policy described below.

Retention and Storage

We only retain financial information to complete payment transactions, as stated above. We may retain all other Personally Identifiable Information and Non-personally Identifiable Information in our databases in accordance with any existing document retention policies and applicable laws. This period may extend beyond your relationship with us, but it will be only as long as it is necessary, in our discretion, to comply with any applicable law, rule, regulation, or guideline; to prevent fraudulent activity; to protect ourselves against liability; and to allow us to pursue available remedies and limit any damages we may sustain.


This Policy applies only to the Personally Identifiable Information and Non-personally Identifiable Information collected through the Site. The Site may contain links to other websites that are not owned or controlled by us (“Linked Sites”). We are not responsible for and have not reviewed the privacy practices of the Linked Sites, or the owners or operators of the Linked Sites. The owners and operators of the Linked Sites may have their own policies regarding privacy and security. We advise you to review any Linked Sites for their own privacy practices to determine what information about you may be collected and used when you use such Linked Sites.

Intended Users of the Site

The Site is intended for adults only. By accessing, providing information through, or otherwise using the Site, you affirm (i) that you are at least eighteen (18) years old, or that you are between the age of thirteen (13) and seventeen (17) and possess legal parental or guardian consent to use the Site and provide information through the Site; (ii) that you are a United States resident; and (iii) that you have authority to agree to this Policy and are competent and capable of understanding and complying with this Policy.

How do we protect the privacy of children on our website?

The Site is not directed to children under the age of thirteen (13), and we will not knowingly collect any Personally Identifiable Information from children under the age of thirteen (13) and will not knowingly contact children under the age of thirteen (13) for marketing purposes. If you are under the age of thirteen (13), please do not use the Site or provide any Personally Identifiable Information to us. If we learn that we have received information from a child under age thirteen (13), we will delete that information from our files.

Special Notification for Individual California Users

As noted above, Farmer Bros. Co. may disclose any Personally Identifiable Information you provide using the Site to its subsidiaries, divisions and certain third parties it employs from time to time. Such as  our subsidiaries and divisions parties may use this information for all purposes outlined in this Policy. Because separate legal entities are considered “third parties” for purposes of California Civil Code Section 1798.83, and certain communications from our affiliates might be viewed as promoting their products and/or services, we are providing the following information for California residents who have provided us with Personally Identifiable Information (“Individual California Users”). Individual California Users may request information about our disclosures of certain categories of Personally Identifiable Information to subsidiaries and divisions of Farmer Bros. Co. for such subsidiaries’ and divisions’ direct marketing purposes. Such requests must be submitted to us by mail at the following address:

Farmer Brothers

Marketing Department

20333 South Normandie Avenue

Torrance, CA 90502

Within thirty (30) days of receiving such a request, we will provide a list of the categories of Personally Identifiable Information disclosed to such subsidiaries and divisions for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these subsidiaries and divisions and a description of the nature of their businesses. This request may be made no more than once per calendar year.

Information or Content You Post to the Blog(s) or other Publicly-Available Parts of the Site

As part of the Site, Farmer Bros. Co. offers one or more blogs and/or other areas where users can post information or content to the Site for public viewing.  Any information or content you post to the blog(s) or other areas for public viewing, is not subject to this Privacy Policy.  Rather, such content and information is subject to the Farmer Bros. Co. Site Terms and Conditions.  You should be aware that such content and information may be made broadly available to the public.


If any part of this Policy is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will not affect the validity and enforceability of any other provision.

Contact Us

Contact us at if you have any comments or questions about this Policy or the use of your Personally Identifiable Information and Non-Personally Identifiable Information.

Farmer Bros. Co. – Subsidiaries and divisions


•             Coffee Bean International, Inc.

•             Coffee Bean Holding Co., Inc.

•             FBC Finance Company


•             Spice Products Company

•             Custom Coffee Plan

•             Coffee Bean International® Specialty Coffee by Farmer Brothers™


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